Azelis scales up digital service offerings with e-Lab roll-outs

Azelis scales up digital service offerings with e-Lab roll-outs

Screen grab of Azelis' e-Lab page, linked below.

Azelis, an innovation service provider in the specialty chemicals and food ingredients distribution industry, is now scaling up its global e-Lab platform with the launch of its e-Lab for Personal Care and Food & Health customers in the United Kingdom and for Food & Health customers in Indonesia. In the coming months, more territories and market sectors will be onboarded on this global platform.

The launch of this platform is aligned with the company’s ambition to be the world-leading provider of digital services and insights in the industry, leading the way in customer engagement and making its e-Lab the engine for innovation through formulation. The roll-out of the Azelis e-Lab follows on the development of its global customer portal, a platform which allows easy access to Azelis’ product catalogue anytime, anywhere. Additionally, customers are able to order samples and place an order anytime and on any digital device.

The Azelis Americas e-Lab solution was the first digital chemicals platform of this kind in the market at the time of its launch and increased business performance for the Americas, with its optimisation of customers’ time-to-market. Leveraging the success and learnings from the Americas, Azelis has now developed the e-Lab solution for global roll-out in multiple markets that will take place gradually over the coming months. The new, connected e-Lab solution provides fast access to formulation and ingredient recommendations, aligned with key feedback received from customers who were first onboarded. Through the Azelis e-Lab, customers will be able to define their formulation needs 24/7 and get access to Azelis’ global network of technical experts active in more than 60 labs globally.

Dr Hans Joachim Müller, Azelis chief executive officer, states: “As part of our ambition to become a leader in digital offerings to the specialty chemicals and food ingredients distribution industry, we are continuously looking into new ways to connect and provide real-time assistance to our customers. The Azelis e-Lab is one of a kind. It’s a connecting experience that supports customers in creating and adapting formulations whilst providing easy access to a complete package of digital services. The combination of our extensive, global network of 60 application labs and application experts on the one side and our growing digital ecosystem on the other allows us to connect our experts with our customers and provide them the support they need anywhere, anytime and in the way they prefer.”

To learn more about the e-Lab, visit: solutions.azelis.com/elab.

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