Haver & Boecker boosts regional uptime with new Turkey service hub

Haver & Boecker has launched Haver Service and Consumables Turkey, a new service centre established in partnership with Ilka, its long‑standing regional representative.

The company says the location will “reduce response times, strengthen customer relationships and consolidate service activities at the local level” .

Engelbert Köß, general manager at Haver & Boecker Service, said the expansion reflects the pace of industrial growth in the region: “Turkey is a rapidly expanding market. Packing operations need access to a reliable service center in the area, so we came together with Ilka to make that a reality” .

The new centre gives Turkish manufacturers direct access to the full suite of Haver & Boecker services, including consumables, OEM spare parts, operator training, repairs and performance upgrades. According to the release, the setup is backed by the company’s global application and material‑testing expertise to ensure each product is matched with the right packing solution .

Local management by İlker Çavdar and Kazim Sönmez, supported by Ilka’s established customer relationships, is expected to streamline communication and reduce downtime for operators across multiple industries.

While the announcement focuses on service expansion rather than specific product changes, improved access to OEM parts, training and upgrades typically supports more stable packing performance, reduced variability and longer equipment life cycles. For sectors such as food, this can translate into more consistent filling accuracy and reduced maintenance‑related quality issues.

Although sustainability is not explicitly highlighted in the release, localised service centres generally help reduce transport‑related emissions associated with shipping parts and technicians internationally. Faster repairs and better‑maintained equipment can also reduce waste from misfilled bags or unplanned stoppages — a growing priority across bulk materials industries.

The new centre consolidates all service activities in Turkey and is supported by Haver & Boecker’s global technical network. The company notes that customers will now have access to “consumables, OEM spare parts, operator training, repairs and performance upgrades” in one location .

For Turkish producers in food, the new service centre offers a more resilient support model: faster response times, easier access to parts, and locally managed expertise. As packing lines become more automated and uptime‑critical, the ability to resolve issues quickly — without relying on overseas logistics — positions Haver & Boecker as a stronger long‑term partner for high‑volume operations.