Tomra Food makes its test and demonstration centers virtual
Tomra Food is using digital technology to enable live demonstrations of its sorting solutions.
It has developed virtual demonstration capability to take the Tomra Test and Demonstration Centers to the participants’ home office. They will be able to book interactive sessions with the Centers in Leuven, Belgium, Xiamen, China, and Sacramento, USA.
During these demonstrations, participants will be able to see first-hand Tomra’s sorting solutions in action. Throughout the session, they will be in contact with Tomra experts via live video link to discuss the benefits of these technologies in terms of quality, food safety, profitability and sustainability. With the new Tomra Virtual Demonstration Centers, participants will be able to test the sorting solutions they are considering and make an informed purchase decision.
The creation of these new Virtual Demonstration Centers is the latest step in Tomra Food’s plan of actions to ensure it will remain at the side of customers to provide all the support they need to keep their sorting operations running efficiently – around the clock – to maintain the food supply throughout the crisis.
Additional steps already taken include:
Preempting the potential disruption to its supply chain with measures such as the increase in stock levels of critical components to meet current and future orders of products and spare parts, and to keep the customers’ equipment running with minimal or no down time.
Leveraging digital technology to take its expertise and resources to the customers, supporting them with their existing sorting equipment without visiting their sites by using its remote service and training tools.
Customers will benefit from TOMRA Food being a global company with a local presence – a result of the strategy it has actively pursued of locating its experts as close as possible to its customers’ facilities. This localised service structure puts it in the position to continue to offer efficient and swift local support to every customer around the world within the various governments’ crisis restrictions on travel.
Ashley Hunter, senior vice president and head of Tomra Food, concluded: “Tomra Food’s overarching priority is to ensure the health and well-being of its employees, as well as its customers’ and suppliers’ staff. With all these actions, it is ready to help its customers navigate the challenges of this unprecedented crisis while protecting the safety of all the people involved.”