Service cover for weighing operations
Avery Weigh-Tronix has unveiled Uptime Select, a range of service cover packages for weighing equipment.
Accurate weighing is crucial for the food industry to satisfy legal compliance, ensure safety and to protect revenue. Uptime Select offers 99% operational uptime and all inclusive service cover. Designed to safeguard operational weighing performance, it spans routine preventative maintenance, recalibration, reverification, emergency call out and product repair or replacement.
Three product groups meet the different service cover needs for major categories of weighing equipment: weighbridges (with BridgeCare Total and BridgeCare); heavy capacity integrated scales (with Weighcare Total and WeighCare); and standalone, light capacity scales (with ProCare Total and ProCare).
For business critical equipment, Care Total agreements give the assurance of up to 99% uptime through fully inclusive service and maintenance cover – a promise backed by a proportional refund of the annual premium if the agreed service level is not met. For other equipment, Care agreements offer eight-hour/next day response and comprehensive cover.
Deploying 150 engineers, a 24-hour National Response Centre will co-ordinate field service calls. Any UK postcode sits within 26 minutes’ travelling time of a qualified engineer, while the fleet of 10 strategically placed weighbridge test units ensures reverification equipment is typically less than an hour away.
Paul Hines, innovation director at Avery Weigh-Tronix, says, “Our new Uptime Select offer is a radical shift for the industry. We spoke to our customers and designed a solution which reflects what they really want and need from service agreements. Avery Weigh-Tronix has swept away the complexity and confusion associated with traditional service contracts. Our new products are completely transparent: customers can see instantly what is and is not included, and what (if anything) may be chargeable.
“Most importantly, since engineering teams become familiar with their customers’ sites; we can ensure even faster call-to-fix times to keep downtime to an absolute minimum.”
